If you have any questions please don't hesitate to get in touch! Please refer to the FAQs below and if you cannot find an answer to your query then please use the contact form.
I aim to reply to all messages within 48 hours.
What are your expected delivery times?
Parcels to the UK are either sent by 2nd class (2-3 working days) or 1st class (1-3 working days). I aim to post orders within 3 working days of receiving payment, Orders outside of the UK usually take 3-5 days (Europe) or 5-7 working days (outside Europe) although these delivery times vary in busy periods (aka on the run up to Christmas).
Do you provide a wholesale/trade service?
Some of my products are available at wholesale prices, please get in touch if you would like to see some of my products stocked in your shop.
Do you take commissions?
I am more than happy to take commissions and personalised orders. Please contact me using the form above to discuss this further.
What is your returns policy?
Refunds are available if the customer changes their mind, however, the return postage is paid by the customer and only the price of the item can be refunded. Refunds are available up to 14 days after receiving the item. If the item is damaged or faulty, please send me a photograph and a full refund may be issued. Custom orders are non refundable.
How should I look after my items?
All of my creations are completely handmade, so need to be looked after with care. Most of my ornaments and jewellery are varnished but are not 100% waterproof so please only use indoors and avoid contact with water, moisture and skin creams.
What is your private policy?
I, Jess Smith, am the data-controller of your personal information as it relates to my website. If you send me a message using the contact button above, I will receive your email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose or add you to any mailing list without your explicit consent. If you wish to subscribe to my mailing list, I will only ever use your email address to send monthly updates, promotions and discount codes.
I will only retain your details for as long as necessary in order to process the custom request/transaction or keep you on the mailing list (if requested) and I will securely store any data collected during that period.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.